Privacy Policy

1. Introduction

Auto Smarty Pie ("Auto Smarty Pie", "we", "us", or "our") provides digital growth services for local and physical businesses, including website development, Google Business Profile services, SEO, social media services, advertising support, lead and enquiry systems, and business tools.

This Privacy Policy explains how we handle information that you provide when you visit our website or contact us regarding our services.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Your name.
• Mobile or telephone number.
• Email address.
• Business name.
• Business category or type.
• Information about the digital services you are interested in.
• Information that you voluntarily provide in an enquiry, contact or booking form.
• Messages and information you send to us through WhatsApp, email or other communication channels.
• Basic technical information associated with website usage, such as browser or device information, where technically available.

3. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiry or request.
• Contact you about the services you requested.
• Understand your business requirements.
• Recommend an appropriate service or package.
• Prepare quotations, proposals or service information.
• Provide and manage services after you become a customer.
• Communicate about project requirements, updates and support.
• Improve our website, services and customer experience.
• Prevent fraud, abuse or misuse of our website and services.
• Comply with applicable legal or regulatory requirements.

4. Meta Lead Ads and Advertising

We may use Meta advertising products, including Facebook and Instagram advertising and Meta Lead Ads, to promote our services.

If you submit your information through a Meta Lead Ad, the information you provide may be transmitted to us so that we can respond to your enquiry and understand your requirements.

We use information received through advertising lead forms for legitimate business communication, enquiry handling and service-related purposes.

Advertising platforms such as Meta may separately process information according to their own privacy policies and terms.

5. WhatsApp and Other Communication Channels

We may communicate with customers and prospects through WhatsApp, telephone, email, Instagram or other channels that you choose to use.

Information shared through these third-party communication services may also be subject to the privacy policies and terms of those services.

6. Sharing of Information

We do not sell your personal information.

We may share or provide access to information where reasonably necessary to operate our business, provide requested services, communicate with you, or comply with legal obligations.

This may include trusted service providers or technology platforms used for hosting, website operation, communication, analytics, advertising, payment processing or other business functions.

We aim to share only the information reasonably necessary for the relevant purpose.

7. Website and Technical Information

Our website may automatically receive certain technical information when you visit it. This can include information such as browser type, device type, operating system, approximate usage activity, referring pages and basic technical logs.

Such information may be used to maintain website security, understand website performance and improve the user experience.

8. Cookies and Similar Technologies

Our website or third-party services used on the website may use cookies or similar technologies where applicable.

Cookies may be used for functions such as remembering preferences, understanding website usage, improving performance, analytics or advertising measurement.

You can usually control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Data Security

We take reasonable measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes and meeting applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it where appropriate.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services, including social media, communication and sample websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before submitting personal information to it.

12. Your Choices

You may choose not to provide certain information. However, some information may be necessary for us to respond to an enquiry or provide a requested service.

If you no longer want to receive non-essential promotional communication from us, you can contact us and request that we stop such communication, subject to applicable legal and operational requirements.

13. Children's Privacy

Our services are intended for businesses and business-related users. Our website is not specifically directed toward children.

We do not knowingly request personal information from children for the purpose of providing our business services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

When changes are made, the updated version will be published on this page and the "Last updated" date may be changed accordingly.

15. Contact Us

If you have questions about this Privacy Policy or want to ask about the information we hold about you, contact Auto Smarty Pie using the details below.